You can logon to the system using your current network logon credentials.  A Help Section is available below for assistance with using the system.                                                                        

Logging in

https://support1.westport.k12.ct.us

All teachers and administrators who have Windows Network Account logons have an account with the helpdesk system.  To logon you enter your username and password along with the corresponding domain to which you belong.  All instructional staff typically use the WPS0 domain while school administrators use the WEAN domain. 

Note that it is not recommended to use the “keep me signed in” feature since most computer workstations in the district are shared by different staff and students.

Submitting a Request

Once logged in you will see an option to create a new request.

 

The standard request form is presented, be sure to complete as many fields as possible. The more information provided, the better we can service your technical issue. Red asterisk marked fields are required fields.


When all fields have been completed, choose Add request. When the request is complete you will receive an email with the resolution details.

Adding Notes to a Request

After a request has been submitted you can view the status and add notes.  Once logged in you can view your request details by clicking "Requests” tab and then selecting the request. 

To add a note to the request you can either reply to the email you received or go into the request, choose Actions>Add Notes. Be sure to select Email Technician...


Help Using the System

Technology Support can be reached the following ways:

Email: jcrosby_at_westport.k12.ct.us (replace _at_ with @)

Phone: x1302